Solutions · Customer Operations

Every customer,
answered.

Quotes, order status, RMAs, account questions — across email, chat, portal, EDI and WhatsApp. The agent reads each one, does the work, and replies in your tone. Without adding headcount.

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Customer agent Replying
Email Marc · DieVision 09:42
Hi — can you send pricing on 500 units of MX-9, delivered to Rotterdam by end of month?
Pulled DieVision · tier B
Stock 500 · ETA Rotterdam Mar 24
Priced · −6.5% volume tier
Hi Marc — happy to help. At 500 units you're in tier B: €48.20/unit, −6.5% applied. €22,533 total · Rotterdam by Mar 24 · quote attached.
Composing reply — in your tone Sent to marc@divegroup.nl · 9s
What it does

Everything your team does
with customers — in seconds.

Read, understand, look up, draft, do the work, reply. The agent runs the customer conversation end to end — the same way, every time.

EmailChatPortalEDIWhatsApp
Reads every channel

Email, chat, portal, EDI, WhatsApp, web forms. Every message lands in one inbox the agent works.

500 unitsMX-9quote
Understands what's asked

Order, quote, complaint, status check — it reads intent and pulls out every detail that matters.

Finds the answer in your systems

Customer tier, stock, pricing, open orders — looked up live across your systems, never guessed.

Hi Marc, Happy to help. Quote's attached. A Anna · your tone
Drafts in your tone

Writes back in the voice of the rep on the account — learned from every reply your team has sent.

Sales orders
#88402
#88417
#88421 posted
Does the work, not just the reply

Posts the order, raises the RMA, sends the quote — then confirms it back to the customer.

Received → replied · seconds
Replies in seconds

A first reply in seconds, not hours — every customer, every time, around the clock.

How it works

From message to reply,
every fact grounded.

Watch what the agent does between a customer's message landing and the reply going out — every step audited, every fact pulled from your data.

Marc · DieVision: pricing for 500 units MX-9, Rotterdam, end of month?
Email · just landed
Lleverage agent
01
Reads the message
Intent, items, quantities and deadline — pulled from the customer's own words.
02
Looks up your data
Customer record, stock, pricing and open orders — gathered live across your systems.
03
Applies your policy
Discount tiers, credit terms and approval rules — checked before anything is promised.
04
Drafts in your tone
Written in the account rep's voice, grounded in what it just looked up.
05
Does it & replies
Posts to your ERP, logs the audit trail, and sends the reply.
Every fact sourced · every step logged · approval gates wherever you want them
In practice

What teams run on it today.

A sample of the customer work our customers have handed to agents.

Order intake from email

Reads the email, extracts SKUs, checks stock, posts the order to your ERP — confirmation back in seconds.

Quote generation

RFQ in, customer-ready quote out — volume tier, lead time and terms applied, drafted in the rep's tone.

Order status & ETA

"Where's my order?" answered with a live ERP pull — often before the customer chases.

RMA & damage triage

Categorises the issue, raises the ticket, notifies logistics, drafts the apology — in one motion.

Invoice & payment queries

Pulls the AR ledger, confirms what's paid, attaches the invoice PDF when asked.

Credit check & onboarding

Pulls registry and credit data, runs your approval matrix, drafts the welcome.

+ + + + Get started

See the agent answer your customers.

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